NES+G Privacy Policy

New England Solar & Green Solutions respects your privacy and the information you provide to us through inquiries, estimating, and contacts.

This Privacy Policy describes how we collect, use, and disclose personal information in connection with your use of the website www.nesolarandgreen.com and personal information we collect from you or third parties through any other means to provide our solar power installations services or perform other business activities (collectively, the “Services”).

Your continued use of our website and/or Services after any change to the Privacy Policy means you accept those changes, so please review in the course of continued use.

INFORMATION WE COLLECT

We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“personal information”), including:

• Identifiers, including name, physical address, email address, phone numbers.
• Commercial information, including payment card or bank account information, account history relating to an individual’s purchases, service profile information relating to an individual’s purchases and interests, feedback information, communication preferences, customer service and communication history, information related to homeownership or energy usage, and utility provider.
• Internet or other electronic network activity information, including IP address, log data, analytics data, application data, device ID, and other data collected through cookies and similar technologies.
• Geolocation data, including general geographic location or more precise location when permitted by law.
• Audio, electronic, visual, thermal, olfactory, or similar information, including, where permitted by law, recordings of phone calls between us and individuals and audio, image, and video recordings of visitors to our offices or events.
• Professional or employment-related information, including the business or organization an individual represents, their title with that business or organization, and information relating to their role with the business or organization.

HOW WE COLLECT INFORMATION

There are several ways that we may collect personal information, including (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties.

A. Information You Provide To Us

We may collect personal information directly from you when you provide it to us through the Sites or Services. This may include when you use our Sites or Services, register or create an online account with us, purchase products or services, request information from us, sign up for newsletters or our email list.

B. Information Automatically Collected

Whenever you visit or interact with the Sites, we may use a variety of technologies such as cookies, clear GIFs, pixel tags, log files, and other technologies or third-party services (such as LeadID) to automatically or passively collect personal information about users of the Sites and interactions with our emails and online advertisements.

We may also automatically collect the following information about you:

• Energy Usage Information: We may collect information about your energy usage and related information.
• Computer or Device Information: We may automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet, or other device you use to access the Sites, including but not limited to your browser type, device type, system type, and the domain name from which you accessed the Sites.
• Usage Information: We may collect information about your use of the Sites, including the date and time you visit the Sites, the content, areas, or pages of the Sites that you visit, the website or app from which you navigated to the Sites, the page or app you visit after leaving the Sites, the amount of time you spend viewing or using the Sites, the number of times you return to the Sites, as well as other click-stream or usage data, and whether you open, forward or click-through an email to the Sites.

Via Our Third Party Service Providers. We may use third-party service providers to support our Sites. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.

Use of Third-Party Analytics and Technologies: We may use third parties’ analytic and tracking tools, such as Google Analytics for Display Marketing, to better understand who is using the Sites, how people are using the Sites, and how to improve the effectiveness of the Sites and their content, and to help us or those third parties serve more targeted advertising to you across the internet. These tools may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information about you.

Information You Provide Through Third-Party Websites or Services

If you connect or link to us through a third-party website or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, username, demographic information, updated address or contact information, location, interests, and publicly-observed data, such as online activity.

Information Collected from Other Sources

We may acquire personal information from other sources as follows:

• From Other Third Parties: We may obtain personal information about you from other third-party sources, including commercially available sources, such as data aggregators and public databases. This information may include your name, demographic information, utility usage information, interests, and publicly-observed data, such as online activity.

Combination of Information

We may combine the personal information that we receive from and about you, including information you provide to us and information we automatically collect through the Sites and/or Services, as well as information collected from other online or offline sources, including from third-party sources and from your installed solar system.

HOW WE USE YOUR INFORMATION

We may use the personal information we collect from and about you for any of the following purposes:

• To provide our Sites and/or Services and their contents to you.
• To analyze, improve, operate, and maintain the Sites, Services, and other systems, and to develop new products and services.
• To provide you with information, products, or services that you request from us, and to contact and communicate with you when necessary.
• To plan, implement and evaluate energy-use and efficiency programs, such as demand response programs.
• To assess the suitability of your home for a solar system.
• To allow you to take certain actions related to your account, including, but not limited to, tracking the progress of your solar system installation, making and managing payments, viewing billing history, calculating your post-solar savings, reviewing and monitoring your solar production, managing your account and contact information, and viewing and downloading your solar system agreement.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Sites and/or Services.
• To provide you and other users with customized content, targeted offers, and advertising on the Sites, or across other websites, mobile applications, social media or online services, or via direct mail, email, and/or telemarketing regarding offers, contests, events, news, programs, and other retail opportunities from us and/or selected third parties that we believe may be of interest to you.
• To determine the effectiveness of our marketing programs.
• To use your data in an aggregated non-specific format for analytical and demographic purposes.
• In any other way we may describe when you provide the information to us.

Additionally, if you use the Sites and/or Services to connect with third-party services you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.

We use Sensitive Personal Information as follows:

• To provide goods or services requested by you.
• To provide you and other users with customized content.
• To assess the suitability of your home for a solar system.

How We Use Your Information for Interest-Based Advertising

We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. To facilitate these activities, we allow these third-party companies to use cookies, web beacons, pixel tags, and similar technologies to collect certain data and other information about your online activity.

We also may display interest-based ads through Facebook, or other social media platforms or websites. This is done through Facebook Custom Audiences or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms.

DISCLOSURE OF YOUR INFORMATION

We may disclose personal information that we collect from and about you as described below.

A. Disclosures of Personal Information by You

The Sites offer many ways to find, enjoy, and share content. Your activity in connection with the Sites may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participating in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with the Sites. Any information you may disclose through the Sites, in blogs, on message boards, in chat rooms, or on other public areas through the Sites or other third-party websites, applications, or services that these Sites may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.

B. Disclosures of Personal Information by Us

We may disclose your personal information for business or commercial purposes as follows:

• Affiliates: We may disclose your information to our affiliates and subsidiaries for business and operational purposes.
• Service Providers: We may disclose your information with third-party contractors and other service providers that we use to support our business and who are required to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Compliance with Laws: We may access and disclose your information to comply with any court order, law, or legal process, including responding to any subpoenas, judicial processes, or government or regulatory requests and investigations.
• Enforcing Our Rights: We may disclose your information to enforce or apply our terms of service (see contractual “Terms and Conditions” upon signing) and other agreements, including for billing and collection purposes, or to protect the security of our Sites, servers, network systems, and databases.
• Safety: We may access and disclose your information if we believe disclosure is necessary or appropriate to protect our rights, property, or safety, or the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• Aggregate or Anonymous Non-Personal Information: We may disclose aggregate, anonymous, or de-identified non-personal information to third parties for their marketing or analytics uses.
• Other: We may disclose your information as described to you at the point of collection.

CHILDREN'S PRIVACY

We do not direct the Sites to, nor do we knowingly collect any personal information from, children under the age of sixteen. If we learn that a child under the age of sixteen has provided personally identifiable information to the Sites, we will use reasonable efforts to remove such information from our files.

DATA SECURITY

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

CHANGES TO OUR PRIVACY POLICY

We will post any changes to our Privacy Policy here, as well as provide a notice of the update on applicable website and mobile app home pages. If we make material changes that allow us to use your personal information in a less restricted way, we will make reasonable efforts to notify you. The date the Privacy Policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting the Sites to check for updates to the Privacy Policy. Your continued use of the Sites and/or Services after we change the Privacy Policy means you accept those changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us: